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We take pride in our products and want you to be completely
satisfied. If you are not completely satisfied for any reason,
please return the unopened and unused merchandise within 30 days
for a full refund or exchange. Defective or used merchandise
must be returned complete in its original packaging within 30
days for a refund or exchange; these items will be inspected and
a handling fee of up to 20% may be applied. A refund less
shipping and handling will be applied to the original form of
payment, or an exchange item will be sent promptly.
To return
the merchandise, simply call 1-888-822-3539 for a return
authorization number. Then complete and print our
RMA FORM and
return it with your items. All returns must have a RA number. Once
you have your RA number, send the package to;
At Home At Sea
Return Department
58263 Charlotte Ave.
Elkhart, IN 46517
Please indicate the reason for return and the action to be taken
(exchange/refund). For your protection please insure your
package for its full value and ship using a method that provides
tracking information (UPD, FedEX, DHL etc...). Unfortunately we cannot accept
parcels sent freight collect or COD. Refused shipments are
subject to a 20% restocking fee, and original shipping and
handling will not be refunded on refusals.
If your item arrives damaged, please keep all boxes and packing
materials and immediately contact Customer Service at
1-888-822-3539 for further instructions.
All special orders are nonreturnable and nonrefundable.
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